Question 1

Where is Heaven Nails & Spa located?

Accepted Answer

We're at 5952 University Pkwy D, Winston-Salem, NC 27105, inside Plaza North Shopping Center on University Parkway. Free parking is right out front.

Question 2

Do you take walk-ins or do I need an appointment?

Accepted Answer

Both! Walk-ins are welcome whenever we have a chair open, but booking online or calling (336) 377-7007 guarantees your time slot — especially on weekends.

Question 3

What are your hours?

Accepted Answer

Monday–Friday 10:00 AM – 6:30 PM, Saturday 9:30 AM – 6:30 PM. Closed Sundays.

Question 4

How much does a full set cost?

Accepted Answer

Acrylic full sets with gel polish start at $50, Gel-X starts at $55, Builder Gel at $65, and Dip Powder (SNS) at $40. Custom nail art is $5+ per design. See the full menu on our Services page.

Question 5

What's the difference between acrylic, Gel-X, and dip powder?

Accepted Answer

Acrylic is strong and best for longer shapes. Gel-X is lightweight, natural-feeling, and gentle on your natural nail. Dip powder is durable and great for shorter, low-maintenance wear. We have a full blog post breaking it down.

Question 6

Do you do pedicures?

Accepted Answer

Yes — from a Classic Spa Pedicure to our Heaven Deluxe with paraffin and a hot stone massage. Mary and Mysei are our pedicure specialists.

Question 7

How long does a manicure or full set take?

Accepted Answer

A polish change runs about 30 minutes, a gel manicure 45–60 minutes, and a full acrylic or Gel-X set 60–90 minutes depending on art and length.

Question 8

Can I bring my own design or inspiration photo?

Accepted Answer

Absolutely — please do! Screenshots are perfect. Our techs love a creative challenge.

Question 9

Do you remove nails from another salon?

Accepted Answer

Yes. We do gentle soak-off removals for acrylic, Gel-X, dip, and gel polish. Please don't pick them off — it damages your natural nail.

Question 10

What about kids?

Accepted Answer

Kids are welcome for polish changes, mini manis, and pedicures. Just give us a call ahead so we can pair them with the right tech.

Question 11

How do you sanitize tools?

Accepted Answer

All metal tools are autoclaved between guests, pedicure liners are single-use, and files and buffers are discarded after one client. Your safety is non-negotiable.

Question 12

Do you offer gift cards?

Accepted Answer

Yes — call us at (336) 377-7007 or stop in. They make great birthday, bridal, and holiday gifts.

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